Shopping FAQs

Answers to common questions

Customers always have questions. Some seem to come up over and over. You'll find many of those below. And to make it easier, we've separated our questions to focus on shopping and shipping and those that pertain to our products.

Shopping & Shipping

Is my credit card and personal information safe?

Absolutely. All personal and financial information is sent over a secure server. Get specifics from shopping cart programmer/developer. In terms of your personal information, please see our Privacy Policy.

What are the shipping methods, costs and timeframes?

How much does shipping cost?

JAMES CANDY COMPANY shipping rates are calculated by purchase price per ship to address.

Since large orders to one address do not fit in one box, we have established the below shipping chart for large orders going to one address per total order.

Order Processing Information

We ship to the 50 United States via the United States Post Office. Generally, we ship Mondays and Thursdays. Orders placed after 12pm ET Thursday and all weekend orders will process and ship Monday.

USPS Shipping:
Please allow 2 to 7 business days for your order to arrive.

Orders are shipped in-full and may be held to manufacture out-of-stock items. Allow extra time for orders during our holiday season: November 15-December 31.

Address Orders:
Orders being shipped to PO Boxes are handled through our main office. Please email us at terri@jamescandy.com with your contact information and a main office customer service agent will contact you within 48 HOURS (excluding Saturday, Sunday and Holidays) to take your order over the phone.

Chocolate shipping from may 1 - october 15:
We cannot guarantee any chocolate orders during this time period.

Shipping Charges Per Ship To Address

USPS GROUND ADVANTAGE SHIPPING This shipping method can take 2 to 7 business days to arrive.
Order Dollar Amount	Shipping Charge
$0.00 to $109.99	$12.99
$110 to $149.99	$31.25
$150 to $199.99	$43.75
$200 to $249.99	$56.25
$250 to $299.99	$68.75
$300 to $399.99	$87.50
$400 to $499.99	$112.50
$500 and over	Call to order
USPS Ground Advantage shipping can take 2 to 7 business days to arrive.
WE DO NOT SHIP ON WEEKENDS AND HOLIDAYS.

What is the Future Ship Option feature?

What is the Future Ship Options feature?

As a convenience, you can use the Future Ship Option to plan your order to arrive closer to a future event.

For example, for a birthday or other holiday, you can choose a Future Ship Option that is about a 8-10 business days before your event (allow up to 10 days for delivery). This way, your order will arrive, fresh and ready for you to enjoy!

"Ship ASAP" is our default shipping timeframe and if selected we will follow our normal shipping and processing times. Generally, we ship Mondays and Thursdays. Orders placed after 12pm ET Thursday and all weekend orders will process and ship Monday.

See our Shopping FAQ and Shipping Rates pages for additional information.

(NOTE: This is NOT a Delivery Day Selection.) The actual delivery date will be the Hold Days plus the estimated package travel time based on your chosen shipping option.

We do not ship on weekends and holidays.

How to setup a Future Ship Option:

Add a product to your Shipping Cart.
When you're done shopping, proceed to the Cart page.
You will see the Future Ship Options box (sample shown below).
Ship ASAP is preselected, but you can click the selection drop down field and choose a number of days you would like us to HOLD your order. If you select for us to HOLD your order for 10 Days, we will ship your order about 10 days after your order is placed.

That's it! We will hold your order and ship after the selected number of days.

Sample Future Ship Option screenshot.

Can you gift wrap my order? Is there an additional charge?

Yes, we can gift wrap your order and there is no charge for this service.

What is your policy on sales tax?

We are required by law to collect 7% NJ sales tax on all orders, including shipping charges, shipped within New Jersey. We do not collect tax on out-of-state orders.

Are certain shipping methods preferred/required for certain products?

Yes, we do follow certain rules for chocolates and macaroons in particular. Details are below. From May 1 – September 1, all chocolate and related products must be shipped overnight. We cannot guarantee chocolate orders during this time period unless they are shipped via overnight delivery. Similar principles apply to our macaroons. All macaroons shipping from Atlantic City, NJ past the Mississippi River MUST go US Post Office.

Do you ship internationally?

We ship ONLY to the 50 United States. Additional fees apply for Hawaii and Alaska.

Will I be able to track my shipment?

Yes, you will be emailed the USPS tracking information once your package has shipped.

Other Ways to Track Your Order: After placing your order you will receive a confirmation email. (Can't Find it? Check your spam folder too). Open the email and click the "View your order" button. This will take you to your Order Status page which will include your order's tracking info. Alternatively, if you have a customer account, you can go to your Customer Account page, find your order and click the order number. This will take you to that order's detail page which will also include the tracking information.

Do you ship to P.O., A.P.O., and F.P.O. boxes?

We do. These orders must be shipped via the United States Postal Service.

What is your return policy?

We guarantee your complete satisfaction. Please call us at 1-800-441-1404 with any questions or problems and we'll do our best to provide a solution.

Products

Can I create my own taffy box?

Yes, you can. Customers have the ability to create their own unique taffy configuration.

Do you have sugar-free products available?

Not at this time.

Are your products vegetarian?

Yes, all our products are vegetarian friendly; however, some may not be considered vegan as they contain milk, eggs, or other dairy products.

Can I eat your products if I have allergies?

Well, that depends. If you're allergic to nuts, clearly you should probably avoid them. On the whole, our production facilities share common processing equipment. All of our products may contain trace amounts of the following: peanuts, soybeans, milks, eggs, tree nuts, and/or wheat.

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